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My PDF files require Adobe Acrobat Reader version 6.0 and above.  This message can sometimes appear if you are using an out-dated version of Adobe Acrobat Reader.  We recommend checking you have the latest version (version 8) or downloading it free from http://www.adobe.com/products/acrobat/readstep2.html


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Q. I get a message saying ‘The viewer cannot decrypt the document’, why?

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