SparkleBox | FAQs

Frequently Asked Questions
We receive many questions about downloading, resources and copyright and have put together a list of some of the most common below. If you experience a problem or need an answer - this is the best place to look first!

• What is the payment process?

• Do I need a PayPal account?

• I live outside the UK (overseas) - can I order?

• I have forgotten my PayPal password, how do I find it?

• How do I pay by credit/debit card if I have a PayPal account?

• How do I change my primary PayPal email address?

• Can I make a cheque payment by post?

• What is the SparkleBox Returns/Cancellation Policy?

• Can my colleague/friend borrow a bought resource?

• Can I print out a bought resource more than once?

• Am I allowed to make digital copies of a file?

• Do I need to buy multiple copies if my colleagues will use the file too?

• Can I send free resources to my friends?

• What are the full Copyright Terms on SparkleBox resources?

Terms and conditions

• What are the website Terms and Conditions?

Policies

• What is the SparkleBox Privacy Policy?

• What is the SparkleBox Returns/Cancellation Policy?

• Can we set up an account with SparkleBox?
• Can we use E-Learning Credits to purchase CDs?
• Can we purchase membership for our school staff?
• We are a school, can we buy resources on credit?
• Our staff are members - can the school order downloads at
half price?

• I am a SparkleBox.co.uk member but I’ve forgotten my login details, where do I find them?

• Our staff are members - can the school order downloads at

half price?

• How do I cancel my SparkleBox.co.uk membership?

• What are the full Terms and Conditions or membership?

• SAVER Membership User Guide

• PREMIUM Membership User Guide

If you are unable to find the answer you require above,
please don’t hesitate to contact us and we will be happy to help!

HOME > FAQs

We have organised the questions into categories to help you find what you are after. Click on a question to read the answer.

• What is a ZIP file and how do I open it?

• I get a message saying the file is corrupt/damaged, what do I do?!

• I get a message saying ‘The viewer cannot decrypt the document’ when opening a PDF file, why?

• How do I resize images before printing?

• I am being asked for a password, what do I do?!

• Why can I not open the PDF file?

• How do I print a banner larger than A4 size?

• Why are my stickers printing at the wrong size?

• How do I add text above the name label background images?

• I have paid, but how do I access the resources?

• Why did I not receive an email from you after payment?

• When do I receive the resources?

• An error message comes and I can’t download, what do I do?!

Opening & printing resources

Downloading resources

Ordering & the payment process

Website terms and policies

Membership

Schools & organisations

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