Frequently asked questions
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We receive many questions about our resources and have put together a list of some of the most common below.  If you experience a problem or need an answer - this is the best place to look!
• What is a ZIP file and how do I open it?
• I get a message saying the file is corrupt/damaged, what do I do?!
• I get a message saying ‘The viewer cannot decrypt the document’ when opening a PDF file, why?
• I am being asked for a password, what do I do?!
• Why can I not open the PDF file?
• The the text is random letters and symbols!  What can I do?!
• How do I resize things in Adobe Reader?
• How do I resize images before printing?
• The resource prints entirely in RED!  What can I do?!
• How do I print a banner larger than A4 size?
• Why are my stickers printing at the wrong size?
• How do I add text above the name label background images?
Opening resources
Printing resources
• How do I access your exclusive resources?
• How do I uninstall the SparkleBox Toolbar?
• How do I change my internet homepage?
• I can’t access the exclusives (on a Mac).  Why?
Toolbar help
Our products and website
• What are the copyright terms for your products?
• Which fonts do you use?
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