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Help and Frequently Asked Questions
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Opening Resources

What is a ZIP file and how do I open it?

I get a message saying the file is corrupt/damaged, what do I do?!

I get a message saying ‘The viewer cannot decrypt the document’ when opening a PDF file, why?

I am being asked for a password, what do I do?!

Why can I not open the PDF file?

The the text is random letters and symbols!  What can I do?!

Printing Resources

How do I shrink the print size in Adobe Reader?

How do I resize images before printing?

The resource prints entirely in RED!  What can I do?!

Why are my stickers printing at the wrong size?

How do I add text above the name label background images?

Our Products and Website

What are the copyright terms for your products?

Which fonts do you use in your resources?

What is your Privacy Policy?

What is your Cookie Policy?

What are your Purchase Agreement Terms?

How do I cancel a CD/DVD-ROM order?

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