Frequently Asked Questions
We receive many questions about our resources and have put together a list of some of the most common below. If you experience a problem or need an answer -
this is the best place to look!
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FAQs
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What is a ZIP file and how do I open it?
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I get a message saying the file is corrupt/damaged, what do I do?!
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I get a message saying ‘The viewer cannot decrypt the document’ when opening a PDF file, why?
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I am being asked for a password, what do I do?!
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Why can I not open the PDF file?
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The the text is random letters and symbols! What can I do?!
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How do I resize things in Adobe Reader?
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How do I resize images before printing?
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The resource prints entirely in RED! What can I do?!
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How do I print a banner larger than A4 size?
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Why are my stickers printing at the wrong size?
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How do I add text above the name label background images?
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How do I access your exclusive resources?
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How do I uninstall the SparkleBox Toolbar?
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How do I change my internet homepage?
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I can’t access the exclusives (on a Mac). Why?
TIP! To download our resources, RIGHT-click the download links and select 'Save Target As' or 'Save Link As'.
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What are the copyright terms for your products?
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Which fonts do you use?
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